During October 2016, the Iraq Internally Displaced Persons Information Centre (Iraq IIC) handled 5,525 calls, pushing the total number of calls handled by the call centre past 43,000. By the end of the month, 99.8% of calls were classified as closed.

During this reporting period, the top three caller locations were Erbil, Anbar, and Baghdad, accounting for 16%, 15%, and 13% of the total number of calls respectively. While Kirkuk had previously held a spot in the top three caller locations for the past eight months, its position dropped to sixth place in October.