During March 2016, the Iraq Internally Displaced Persons Information Centre (Iraq IIC) handled 2,907 calls, pushing the total number of calls handled since the call centre’s launch past 13,000. By the end of March 99.7% of cases were classified as closed.

In line with January and February, the majority of calls focused on requests for cash (17%), information on government cash grants (13%), food (11%) and shelter (6%). In March, operators began asking callers about their top priority needs for government cash grants. At 48%, the top reported need was for shelter, closely followed by food (44%) and health (8%). Shelter concerns included rising rent-related debt and looming evictions.