During August 2016, the Iraq Internally Displaced Persons Information Centre (Iraq IIC) handled a record 7,053 calls, more than doubling the previous highest number of calls recorded in May (3,554) and pushing the total number of calls handled by the call centre past 32,000. This jump in calls was in line with expectations following the relaunch of the SMS broadcast campaign to raise awareness of the call centre and the addition of four new operators to the team. By the end of the month 99.8% of cases were classified as closed.

Requests for information on food assistance and cash assistance topped the call breakdown list, accounting for 32% and 27% of calls, respectively. Calls relating to Government services accounted for 22% of all calls.